Standard Monitoring & Maintenance

Standard Monitoring & Maintenance includes:

• Engineer Support 24 hours a day every day
• No call out or labour charges unless the system is vandaized or tampered with
  
• Routine inspections of your Golden Security Burglar Alarm
  
• Standard 12 months products warranty
  
• Access to CUSTODIAN Alarm Receiving Centre 24 hours a day everyday
  
• Provision for adjustments of your system during an inspection
  
• Full reporting of maintenance visits by email fax or letter
  
• Resetting of your Golden Security Alarm, i.e. reset over the phone or by engineer.

Standard Monitoring & Maintenance starts from £8.33 per month.

Comprehensive Monitoring & Maintenance

Police, Fire, & Key holder Response

Our Comprehensive Monitoring & Maintenance package includes a full response service with two inspections of your Golden Security burglar alarm system every year. We have a dedicated team on hand to provide an emergency call-out service within 4 hours to your property. You will also be connected for a Police & Fire response (if smoke sensor installed) to your property.

Comprehensive Monitoring & Maintenance includes:

• Engineer Support 24 hours a day every day
• Routine inspections of your Golden Security Burglar Alarm
  
• Access to Custodian Alarm Receiving Centre 24 hours a day everyday
  
• Provision for minor adjustments of your system during an inspection
  
• 4 hour response to all emergency call-outs subject to contract
  
• Lifetime equipment warranty as a result of normal wear and tear
  
• *A nominal charge for annual maintenance warranty. No call out or additional labour charges
  
• Full reporting of maintenance visits by email fax or letter
  
• *Engineer call-out charges
  
• **Resetting of your Golden Security Alarm, i.e. reset over the phone
  
• Remote Engineering Support over the telephone
  
• Online Key holder Updating facility
• * Due to faulty equipment only, charges will be made for damage made by customer or third parties.
• ** Where system fault can be rectified over the telephone.

Comprehensive Monitoring & Maintenance starts from £19.97 inc. per month.

Monitoring & Maintenance

As part of a complete burglar alarm package, we provide Standard & Fully Comprehensive Monitoring & Maintenance service packages for your Golden Security alarm system. These include our engineers visiting your premises on a regular basis and performing checks on your alarm system ensuring it is fully working and operational. With access to engineer support 24 hours a day and Custodian Alarm Receiving Centre, rest assured that we are taking good care of you.

Police Response - Confirmed Alarms

Following the latest guidelines issued by the Association of Chief Police Officers (ACPO), many police forces will not attend alarms from non-monitored systems unless there's also first hand evidence of a crime, whether from a owner or a member of the public phoning in.

The police will attend an alarm signal routed via Custodian Alarm receiving Center, from a monitored alarm that qualifies for Police Response.